Delivery Information

The FULL cost of Post and Packing will be charged to your account when the order is despatched. We will inform you of the cost of postage before despatching ONLY if requested to. Delivery times will vary depending on destination and service used.

Wherever possible we will despatch orders within three to four working days from receipt. Should there be any problem with fulfilling the order in time, we will contact the customer.

If there is any problem with the order, or if it arrives damaged please contact us immediately and return the order in its original packaging within 7 days : postage and any changes in product costs incurr Terms & Conditions Of Contract for Mail Order Customers.

Orders for delivery to England, Scotland, Northern Ireland, Wales and the Channel Islands.

Orders accepted by Post, Telephone, Fax, Email, or Online shop. Payment with order, by Cheque or Postal Order made payable to Past Times Quilling or by MasterCard, Switch, Visa or American Express . Orders which are not accompanied by the correct payment will not be accepted.

The post, processing and packaging charges must be included in the payment. The order must be accompanied by contact details including Name, Delivery Address and Telephone Number. Orders are sent by either second class letter or parcel post according to their weight. Wherever possible we will despatch within three to four working days from receipt of order. Should there be any problem with fulfilling the order, we will contact the customer.

If we cannot despatch all, or some part of your order, we will contact you as soon as we can to discuss the availability of the goods and the options for substitute items, refund or likely timescales for fulfilment. If more than ten working days have lapsed before receipt, please contact us. If there is any problem with the order, or if it arrives damaged please contact us immediately on receipt and return it in its original packaging within 7 days. After this period you will have accepted the order.

If applicable, we will make every effort to arrange an exchange. Should this involve additional costs, providing they are below £1.50, they may be added to your next order. If you have ordered the wrong items, please contact us immediately on receipt and return them to us in perfect condition within 7 days of receipt.

Your payment will be refunded once the unwanted goods have been retur 7 days of receipt. After this period you will have accepted the order. If applicable, we will make every effort to arrange an exchange. Should this involve additional costs, providing they are below £1.50, they may be added to your next order. If you have ordered the wrong items, please contact us immediately on receipt and return them to us in perfect condition within 14 days of receipt.

After this period you will have accepted the order. You will be responsible for both postage and any changes in product costs incurred. Please obtain and keep proof of posting. We reserve the right to amend our published prices at any time, should any price discrepancy occur we also reserve the right to charge those ruling at the date of order.

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